Yiwu Shining Crystal Import & Export Co.,Ltd

Address: No.140, Houyu Village,Houzhai Street, Yiwu City, China, 322008

Mob: +8618266922885



Contact person: Jason Huang


FAQ (frequently asked questions)

1. Can you make my customized designed products?

Yes, we can make the products according to customer's request, like the shape, size, color, 

logo and other details. 

2. How to know the item price? 

If the products you want are showing on our website or on the picture album, you just tell 

us the item no. and your quantity, I will give you the best price.

If the products need your personal designs and requirements, please tell us the following 

information so that we can offer the price immediately.

1) model and measure of the products (you had better have drawings, samples or product photos).

2) quantity and expected time for delivery. 

3) if you need sandblasting and inner sculpture, please inform us at the same time.

4) your contact detail information. 

3. What is the minimum order quantity you want? 

Normally, there is no limit for the minimum order quantity. The minimum order quantity is subject to the demand of our esteemed clients. Large quantity, cheaper price.

4. What is your principle for the samples? 

We can deliver common samples worth not too much if customers are willing to pay the 

shipping cost. If samples are made on basis of customers’ needs, we will ask for the 

samples fees only if we receive the order from you. If samples involving laser inner 

sculpture, please contact our marketing department because it involves logo setup fee. 

5. Normally, how long will it last before delivery? 

As usual, one week is enough after your order to deliver your goods. But for some gifts 

with small quantity and less complicated crafts, we can deliver earlier before the 

deadline. If customers need urgent orders, we can negotiate the time for delivery but you 

have to pay some extra expenses. 

6. What is the common means of shipping normally? 

Normally, we send samples by express, but for the orders, we use many ways.

If total weight is less than 100kg, we suggest that choose express.

If total weight is 100kg to 200kg, we suggest that choose air shipping.

If total weight is over 200kg, we suggest that choose sea shipping.

But if your time is urgent, we could discuss together, choose the best.

7. Which payment can be acceptable?  how to do it?

We could accept the payment T/T and Western Union. For the sample fee, customer should pay 

in full. For the mass order, customer should pay 30% deposit in advance, the balance paid 

before shippment. When customer do the payment, may have a little bank charge, customer 

should bear this.


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